Tito redux

Tito Documentation

Collecting Information

Tito allows you to create questions and require responses from attendees.

By default, ticket holders will be asked for an email, and optionally, their name.

To add questions to tickets, go to Data Collection. Hit Add new question to add a new question.

The minimum you'll need here is the question itself. You can choose whether it requires a response or not, and add a description if you like.

A note about required question responses.

Tito favours a customer’s experience above all else. We never require people to fill out any information in order to confirm a registration.

Registering for events, particularly popular ones, can be a very stressful experience for attendees. Tito's goal is to ease this stress. Once a customer hits the "Complete" or "Pay" button, we guarantee their tickets, even if they never fill out any further information.

When question responses are required, there are a number of scenarios to consider:

  1. If a customer purchases a ticket for someone else, they will be given the option to complete the ticket, and the ticket will not be issued in printable or Apple Wallet form until all required questions are filled out.

  2. If a customer purchases a ticket on behalf of someone else, they will be given the option to complete their ticket, or to send the ticket on by email. The ticket holder will then receive an email asking them to complete their ticket. Their ticket will not be issued in printable or Apple Wallet form until all required questions are filled out.

  3. If a customer purchases a ticket for themselves, and someone else a combination of the above, their order will be deemed complete when they fill in required data on their ticket, and they have either completed or assigned the other ticket(s) to someone else. Regardless, tickets won't be made available in printable or Apple Wallet form until all required data is filled out.

Question Types

  • Single Line Text This will present a form field with just one line, perfect for questions with short, one-word or one-sentence responses.
  • Multi-line text This will present a form field with just multiple lines, perfect for questions that require longer answers such as addresses and descriptions.
  • Checkboxes Checkboxes are good for questions that have multiple answers where people can choose more than one option. eg. interests
  • Select box Select boxes are perfect for questions that require one pre-defined response. eg. t-shirt size
  • Country select box This is a select box pre-filled with a list of countries. Note: this will return country codes as values when the data is collected.

You can specify an "other" text field option for both Select box and Check box options.

Viewing Collected Information

Question responses can be accessed in two ways:

  1. Via the Web Interface. Go to Attendees and then Responses
  2. Via the CSV Export. Go to Attendees and then Export CSV

If you ever need some help, don't hesitate to contact us…