Tito Documentation

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Checking People In (public beta)

You can use Tito to check your guests in at the door of your event using our Check-in tool. Tito provides a web-based check-in tool that works on desktop web browsers and most modern mobile web browsers, along with an iOS app, and an Android app that can be used to scan the barcodes on tickets that are generated by Tito.

Creating a Check-in List

Tito allows multiple check-in lists, so you can have different lists for different parts of your event, different ticket types, if you need to separate lists out by responses to specific questions, or if you just want to create a test list first.

To get started, add the first list. Go to Check-ins, and Create a new check-in list. You can give the list a name, add an expiry date if you want the data to “self-destruct” from the iOS app after a certain time, and you can choose what tickets and question responses should be shown on the list.

Once the list is created, you have a number of options:

Use the iOS or Android app

Set-up for Tito users

If you have a Tito account you can simply log into the app and navigate to your check-in list. Please note the check-in list should be created in advance as there is currently no way to create one within the app.

Set-up for staff/volunteers

If you would like to give volunteers access to the check-in feature without setting them up with a Tito account, we have you covered. Install the app on the mobile device then choose “Set-up with QR code”.

You’ll then need to scan the QR code that is displayed at the top of the Check-in list page in the Tito admin. You can either scan your screen directly, or drag the QR to share it via email, SMS, etc.

Using the app

After the information is downloaded, you will see a list of your attendees. You can click “Tap to check-in” to check people in directly from the list, or if you need to view answers to questions you can tap on the row itself to bring up the detail view.

Alternatively you can identify attendees using the QR code scanner by clicking on the QR code icon in the lower-right of the screen. You can then choose whether to check them in automatically using the scanner or not. The QR code to scan can be found in attendee ticket emails, in ticket PDFs or in Apple Wallet tickets.

When scanning you’ll receive a warning if you try to scan the same ticket more than once (although multi-scanning is possible if you dismiss this warning).

There’s also a flashlight option if you’re scanning in the dark.

You can see overall progress of your check-ins by clicking on the cogs icon in the top-right of the screen.

Synching Data

If multiple devices are being used to check-in attendees, the data will sync automatically between apps and with your Tito admin panel so long as there is an available data connection. You can force a sync by using the “Sync Now” button in the settings screen accessed via the cogs icon. The data with the web-based check-in app with also sync.

Web-based check-in app

The web-based app mirrors the functionality of the check-in apps, but it does not support scanning of QR codes. The link is provided on the check-in list screen after you create your list: it’s a secret, shareable link that staff can access without logging in. This link will also expire after your list expiry time.

Printable Check-in List

You can print a check-in list using the “Print Check-in List” option. Just tap “Print” to get a formatted list with a check-box next to everyone’s name, and any question responses you wanted listed inline.

If you need more control over the outputted data, you can use:

Download XLS

The XLS download lets you download your checkin list in spreadsheet format. This is handy if you want to manipulate the data or mail merge it. It’s a super handy way to generate lists that you might need for printing badges, for example, or generating lists that only show dietary requirements.

Exporting your check-ins

Once you have checked everyone in, you can export your list of check-ins as CSV or a spreadsheet, which will contain a list of who checked in and the time they checked in at.

If you ever need some help, don't hesitate to contact us…