Interviewing Users and Journey Mapping - UX Night School Intro to UX Design/Research

In this workshop, we prepare for and conduct a user interview, then use our insights to build a journey map.

We start by identifying our objectives and questions and develop interview questions and protocol. Then, we dive right into a user interview, learning about their workflows and processes. Finally, we’ll debrief after the interview and create a User Journey map based on our data and findings.