Demystifying CX-Management: Leveraging customer & employee pulse to create memorable experiences

Did you know that already in 2020 customer experience is predicted to be the key differentiator for your brand? However, in reality, the experience customers make is often far from satisfactory, increasing the risk to lose customers at large scale. For this reason, it is time to take action! As largest customer service provider in Germany for national and international players of all sizes, e.g. in the IT-High Tech, Telecommunication and eCommerce industry, we invite you to deep-dive into an interactive masterclass that sheds light on what customer experience actually is, why it is increasingly relevant and how your company can make sure to deliver best-in-class experiences across the entire customer journey. We are looking forward to welcome you at Majorel’s Innovation Hub Berlin, provide you with expert insights and to network and have snacks and drinks with you on our City West rooftop terrace.