SaaS.City 2017 Customer Success Bootcamp
Understand how to educate your customers effectively, learn how to justify the expense to management, figure out how to align it with the rest of the organisation, & more.
Tickets
Additional Information
11:15 The History, Imperative, and Value of Customer Success in the Age of the Customer
11:40 Customer Success Organisation Models and Metrics
12:20 Lunch and Learn: Cross-Functional Alignment
13:20 Workshop: Mapping out the Customer Journey
14:20 Workshop: Risk Management Frameworks
15:20 Showing ROI Internally & Delivering ROI to Customers
Your mentors are
Dan Steinman, Head of EMEA at Gainsight and David Apple, VP of Customer Success at Typeform Cristina Georgoulaki,Head of Customer Success Management at Typeform