SaaS.City 2017 Customer Success Bootcamp

Understand how to educate your customers effectively, learn how to justify the expense to management, figure out how to align it with the rest of the organisation, & more.

Tickets

Additional Information

11:15 The History, Imperative, and Value of Customer Success in the Age of the Customer

11:40 Customer Success Organisation Models and Metrics

12:20 Lunch and Learn: Cross-Functional Alignment

13:20 Workshop: Mapping out the Customer Journey

14:20 Workshop: Risk Management Frameworks

15:20 Showing ROI Internally & Delivering ROI to Customers

Your mentors are

Dan Steinman, Head of EMEA at Gainsight and David Apple, VP of Customer Success at Typeform Cristina Georgoulaki,Head of Customer Success Management at Typeform