September QCSN Meeting

Customer Access

11am: Meeting Commences

A Universal Design Approach to Accessibility in Customer Services Áine Higgins Ní Chinnéide, James Hubbard & Dónal Rice, Centre for Excellence in Universal Design, National Disability Authority

Inclusive Access: The Potential of the Public Sector Equality and Human Rights Duty Jacqueline Healy, Irish Human Rights and Equality Commission

Supporting farmers in the delivery of 100% Online Access for the Basic Payment Scheme Brian Alcock, Department of Agriculture, Food and the Marine

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