September QCSN Meeting
Customer Access
11am: Meeting Commences
A Universal Design Approach to Accessibility in Customer Services Áine Higgins Ní Chinnéide, James Hubbard & Dónal Rice, Centre for Excellence in Universal Design, National Disability Authority
Inclusive Access: The Potential of the Public Sector Equality and Human Rights Duty Jacqueline Healy, Irish Human Rights and Equality Commission
Supporting farmers in the delivery of 100% Online Access for the Basic Payment Scheme Brian Alcock, Department of Agriculture, Food and the Marine