QCSN Event: Harnessing customer feedback for better service delivery

The QCSN team is delighted to invite you to register for our next event. The theme for this meeting is harnessing customer feedback for better service delivery. We will welcome three speakers to discuss the opportunities presented by feedback, including complaints. We will also hear a preview of feedback from business customers gathered from the recent Civil Service Business Customer Survey.

Attendees will learn how to develop comprehensive processes to obtain feedback, and importantly how we can action feedback to create impact for our customers and organisations.

Panel:

Preview of the Civil Service Business Customer Survey - Clare Kavanagh, Director, Behaviour and Attitudes

Developing effective complaints procedures - Jennifer Hanrahan, Senior Investigator, Office of the Ombudsman

Customer feedback in action - Jean Acheson, Strategy, Evaluation and Reporting Branch, Revenue Commissioners

Creating strategic impact and better service delivery through effective feedback procedures: an innovative example from Cork City Council - Dympna Murphy, Senior Executive Officer and Phelim Collins, Senior Staff Officer - Customer Service Unit,  Cork City Council

Chaired by Brian Boyle, Assistance Secretary at the Office of the Revenue Commissioners and Chair of the Quality Customer Service Network.

For anyone interested in learning practical steps to develop feedback processes and harness the results of feedback to create impact for our customers and organisations, this meeting is not to be missed!

This event is open to all public servants. Please use your work email address to register. All confirmed attendees will receive the attendance link in due course.

Tickets

Schedule

June 7th, 2022

10:30am – 12:00pm UTC
QCSN Event: Harnessing customer feedback for better service delivery

Thank you for registering your interest in attending this event. The attendance link will be forwarded to all confirmed attendees in due course.

Additional Information

This event is open to all public servants. Please use your work email address to register. All confirmed attendees will receive the attendance link in due course.