Frequently Asked Questions

What do I need for the course?

A laptop with a SSH client (OS X and most LINUX distributions have this, on Windows you can use PuTTY). You'll also need WiFi, and a modern internet browser such as Firefox, Chrome, or Safari. We will provide you cloud instance(s) to SSH into for the exercises. Please make sure that you have a Github account before the class as well.

After registration, we will send out information on how to access our learning management platform and test access to our cloud instances which you will use in the class.

What is the refund policy?

REFUND POLICY: Notice of cancellation must be received at least 15 days prior to the requested course date to be eligible for a full refund. Notice of cancellation less than 15 days prior to the requested delivery date is eligible for a refund minus 25% of course cost (calculated from the original amount charged less 25% and applicable processing fees) or can be rescheduled for another class (see rescheduling policy below for details). RESCHEDULING POLICY: Rescheduling requests will allow the attendee(s) to reschedule for another course date one (1) time without penalty. If the attendee(s) needs to reschedule subsequent times, the attendee will owe an additional 25% of the course fee, per occurrence if the attendee(s) reschedules (calculated from the original amount charged). Rescheduling requests will allow the attendee(s) to take the course up to one (1) calendar year from the original registered course date or shall forfeit all course costs paid. COURSE CANCELLATION/RESCHEDULING POLICY: Nebulaworks reserves the right to cancel or reschedule the requested course for any reason deemed necessary. If the course has been canceled, Nebulaworks will notify the attendees within 10 days prior to the course start date. If the course has been canceled, Nebulaworks will issue a full refund of the registration within 5 business days. If the course has been rescheduled for another date, the attendee must notify Nebulaworks if they would prefer a refund or to reschedule the training for the revised date. No rescheduling fees or processing fees will apply in this case.

Can I update my registration information?

Simply log in to your TiTo account that was used to make your registration. You can update your registration information there.

Is my registration fee or ticket transferrable?

In the event that you cannot attend the training and you wish to transfer your registration to a colleague, please contact training@nebulaworks.com with the full name, email address and phone number for whom will be taking your place. There will be no fee to transfer your class.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Please contact training@nebulaworks.com prior to the start of the class if you would like to transfer your registration to another individual. The name on the registration must match that of the attendee.

How do you manage virtual courses?

We use a learning management tool that allows our instructor to work with all of the class students directly, as well as other tools such as GitHub to share class labs.

How can I contact the organizer with any questions?

training@nebulaworks.com 949-272-9219