Service Management as Key for Digital Business Transformation

Servitized business models, apps, platforms, AI, chatbots, VR/AR and digital customer experiences increase the strategic impact of service management.


Additional Information

AI, chatbots, VR/AR and new customer experiences are pillars of a digitalized service management function. At the same time business models become more service-oriented with products getting digitally servitized in apps and digital platforms. The service management function gains strategic importance in the overall digital transformation of a business.

Service Management 4.0 Strategy Day covers strategic, management and technological aspects of digitalization in service management and offers a lot of space and time for networking in one-on-one and group meetings you can arrange yourself with our app. Service Management 4.0 Strategy Day is suitable for executive dealing with service management and concepts in the fields of

  • Customer Service
  • Innovation
  • General Management
  • Operations & Processes
  • R&D
  • Data
  • Digital Engineering
  • Maintenance

An intensive program of lectures, use cases, workshops, scientific insights and networking covers the latest methods, trends and best practices in service management.