AI, chatbots, VR/AR and new customer experiences are pillars of a digitalized service management function. At the same time business models become more service-oriented with products getting digitally servitized in apps and digital platforms. The service management function gains strategic importance in the overall digital transformation of a business.
Service Management 4.0 Strategy Day covers strategic, management and technological aspects of digitalization in service management and offers a lot of space and time for networking in one-on-one and group meetings you can arrange yourself with our app.
Service Management 4.0 Strategy Day is suitable for executive dealing with service management and concepts in the fields of
Operations & Processes
An intensive program of lectures, use cases, workshops, scientific insights and networking covers the latest methods, trends and best practices in service management.