Design Thinking: Ideas to Implementation

What is the best way to think through challenging problems, recognize areas for innovation, generate market opportunities, and enrich customer value? Design thinking is a creative problem-solving methodology that helps transform complex problems into valuable opportunities by putting the customers’ needs first. By being people-centric, design thinking refocuses our efforts on the customer (internal or external) and offers enormous potential for innovation and competitive advantage in our solutions.

In this hands-on session you’ll discover:

• The fundamentals of the design thinking methodology
• Ways to bring greater collaboration among business, technology, and design teams
• Tactical exercises that you can apply to your client projects to get to the root of their challenges to help craft the right solutions to the right problems
• Practical methods to integrate design thinking activities into the full development life-cycle

At the end of the session you'll get a practical playbook to help you apply design thinking with your own teams.

The Facilitator

Bermon Painter has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. In his current role at EY, Bermon is the director of the Charlotte wavespace™, where he leads innovation initiatives that help organizations create holistic experiences focused on delivering value to customers. The Charlotte wavespace innovation center is structured to inspire human ingenuity, foster collaboration, and lead organizations to create meaningful outcomes – faster.

Before joining EY, Bermon applied his expertise in product strategy, design thinking, and agile methodologies to build end-to-end enterprise products and services with his team. He frequently speaks at conferences and facilitates workshops around the world on digital transformation, product strategy, and leadership. In his local community, He's the President of IxDA Charlotte, a non-profit aimed at evangelizing human-centered design methods and connecting the broader UX community. In his free time, he enjoys drinking a tasty frosted mug of root beer while maniacally twisting his mustache.